Terms of service

TERMS

INTRODUCTION

This purchase is regulated by the following standard sales conditions for consumer purchases of goods over the InternetConsumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give the consumer inalienable rights.The laws are available at www.lovdata.no. The terms of this agreement are not to be construed as limiting the statutory rights, but set out the parties' most important rights and obligations for trade.

The terms of sale have been prepared and recommended by the Norwegian Consumer Agency. For a better understanding of these terms of sale, see the Norwegian Consumer Agency's guide here.

  1. AGREEMENT

The agreement consists of these sales conditions, information provided in the order solution and any specially agreed termsIn the event of any conflict between the information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.

  1. THE PARTIES

Seller is

Kniiv.no / Naifu Group AS (Org. nr. 926.574.787)
ks@kniiv.no
Toftet Gate 2
Oslo 0556

[and is hereinafter referred to as the seller/seller.

The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer/buyer.

  1. PRICE

The stated price for the goods and services is the total price the buyer must payThis price includes all taxes and additional costsAdditional costs that the seller before the purchase has not informed about, the buyer shall not bear.

  1. CONCLUSION OF AGREEMENT

The agreement is binding on both parties when the buyer has sent his order to the seller.

However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.

  1. PAYMENTS

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when orderingThe card will be charged the same day as the item is sent.

When paying with an invoice, the invoice to the buyer is issued when the item is shippedThe payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

  1. DELIVERY

Delivery takes place when the buyer, or his representative, has taken over the thing.

If the delivery time is not stated in the order solution, the seller must deliver the goods to the buyer without unnecessary delay and no later than 30 days after the order from the customer unless other delays with the shipping company occur.The item must be delivered to the buyer unless otherwise agreed between the parties.

In the case of pre-purchase, this means that we send out the item as soon as they are in stock.
In this case January 2021

  1. THE RISK OF THE GOODS

The risk for the goods passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

  1. RIGHT OF WITHDRAWAL

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to runThe deadline includes all calendar daysIf the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.

The cancellation deadline is considered complied with if notification is sent before the expiry of the deadlineThe buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period begins to run:

  • When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form.The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of withdrawalIf the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the item must be returned to the seller without unnecessary delay and no later than 14 days from notification of use of the right of withdrawal has been givenThe buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costsThe seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the item in a responsible manner to determine the item's nature, properties and function, without the right of withdrawal lapsingIf testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.

The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawalThe seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.

  1. DELAY AND FAILURE TO DELIVER - BUYERS 'RIGHTS AND DEADLINE FOR NOTIFYING CLAIMS

If the seller does not deliver the goods or deliver it too late according to the agreement between the parties, and this is not due to the buyer or the buyer, the buyer according to the rules of consumer Chapter 5 in the circumstances withhold payment, demand fulfillment, terminate the contract and/or demand compensation from the seller.

In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (for example e-mail).

FULFILLMENT

The buyer can maintain the purchase and demand fulfillment from the sellerThe buyer may not, however, demand fulfillment if there is an obstacle which the seller cannot overcome, or if fulfillment will entail such a great inconvenience or cost for the seller that it is in significant disproportion to the buyer's interest in the seller fulfillingShould the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.

RAISING

If the seller does not deliver the item at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillmentIf the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the itemThe same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

REPLACEMENT

The buyer can claim compensation for a small loss due to the delayHowever, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

  1. DEFICIENCY OF THE GOODS - BUYER'S RIGHTS AND COMPLAINT DEADLINE

If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defectThe buyer has always complained in time if it happens within 2 monthsfrom the defect was discovered or should have been discoveredComplaints can be made no later than two years after the buyer took over the itemIf the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.

If the item has a defect and this is not due to the buyer or the buyer, the buyer according to the rules of consumer law, Chapter 6 in the circumstances withhold payment, choose between rectification and replacement, demand reduction, require the agreement raised and/or claim damages from the seller.

Complaints to the seller should be made in writing.

CORRECTION OR DELIVERY

The buyer can choose between claiming the defect or correcting the delivery of similar itemsThe seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costsCorrection or re-delivery must be made within a reasonable timeThe seller is in principle not entitled to make more than two remedial attempts for the same defect.

PRICE DISCOUNT

The buyer can demand a suitable price reduction if the item is not corrected or returnedThis means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition.If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.

RAISING

If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.

  1. THE SELLER'S RIGHTS IN THE EVENT OF THE BUYER'S DEFAULT

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item , demand fulfillment of the agreement, demand the agreement terminated and claim compensation from the buyerThe seller will also be able to claim interest in the event of late payment, collection fee and a reasonable fee for uncollected goods, depending on the circumstances.

FULFILLMENT

The seller can maintain the purchase and demand that the buyer pay the purchase priceIf the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.

RAISING

The seller can terminate the agreement if there is a significant default or other significant default on the part of the buyer.The seller can still not withdraw if the entire purchase price has been paidIf the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

INTEREST RATE ON DELAYED PAYMENT/COLLECTION FEE

If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest ActIn the event of non-payment, the claim can, after prior notice, be sent to the Buyer can then be held liable for fees under the Debt Collection Act.

FEES FOR UNCOLLECTED NON-PREPARED GOODS

If the buyer fails to collect unpaid goods, the seller may charge the buyer a feeThe fee shall at most cover the seller's actual outlay for delivering the goods to the buyerSuch a fee cannot be charged to buyers under 18 years of age.

  1. WARRANTY

Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislationA guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.

  1. PERSONAL INFORMATION

The person responsible for processing collected personal data is the sellerUnless the buyer agrees to something else, the seller, in accordance with the Personal Data Act, can only collect and store the personal data that is necessary for the seller to be able to fulfill the obligations under the agreementThe buyer's personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.

  1. CONFLICT RESOLUTION

Complaints are addressed to the seller within a reasonable time, cf.points 9 and 10The parties shall endeavor to resolve any disputes amicablyIf this does not succeed, the buyer can contact the Consumer Council for mediationThe Consumer Council is available on telephone 23 400 500 or www.forbrukerradet.no.

The European Commission's complaints portal can also be used if you wish to lodge a complaintThis is especially relevant if you are a consumer residing in another EU countryThe complaint is submitted here:http://ec.europa.eu/odr .

  1. Disclaimer

We make no warranties or are not responsible for the accuracy or completeness of the content on the siteThis website and the material, information, services and products on the website, including, without limitation, text, illustrations and links, are provided"as is"and without any warranty whatsoever, whether express or impliedTo the extent permitted by applicable law, we disclaim all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, non-infringement, absence of computer viruses and warranties arising. in the course of trade or during useWe are not responsible for or warranted that the features of this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes the site available is free of viruses or other harmful contentWe are not responsible for or give any warranties regarding the use of the material on this site in terms of completeness, accuracy, accuracy, suitability, usefulness, timeliness, reliability or otherwise.In addition to the above and to the extent permitted by applicable law, you (and not us) assume responsibility for all costs of any necessary service, repair or repair.

  1. Limitation of liability

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  1. Trademark

All trademarks, service marks and trade names (collectively,"trademarks") used on this site are trademarks or registered trademarks owned by us or the respective owners who have granted us the right and license to use such marks.

We prosecute in criminal cases in case of use, copying or alteration of these marks without prior written consent.